This Delivery and Return Policy applies to purchases made through İkizderi. All customers who place an order on our website are deemed to have accepted the following terms.
1. Right of Withdrawal
Customers have the right to return the product they purchased within 14 days of receiving it, without providing any reason.
2. Return Conditions
- The product to be returned must be unused, undamaged, and in resalable condition.
- The product must be returned in its original packaging along with all accessories.
- The invoice must be included with the return.
3. Return Process
- After a return request is submitted, the product must be sent to us.
- Once the product reaches us, the necessary checks will be performed.
- Once the return is approved, the refund will be processed via the original payment method.
4. Return Shipping Cost
- If the product is defective or was shipped incorrectly, the shipping cost will be covered by İkizderi.
- In other return cases, the shipping cost is the customer’s responsibility.
5. Cancellation Terms
- An order can be canceled before it is shipped.
- For orders that have been shipped, the return process applies instead of cancellation.
6. Non-Returnable Products
- Used or damaged products
- Custom-made products
- Products that cannot be returned for hygiene reasons
7. Refund Processing Time
Once the returned product reaches us, the refund process will be completed within 14 days at the latest. The time it takes for the refund to appear in your account may vary depending on bank processing times.
8. Contact
- Company: İkizderi
- Email: [email protected]
- Address: Yeni Mahalle Nalbant Caddesi, Yeni, Rüzgar Sk. No. 17, 14902 Gerede / Bolu
