What You're Wondering
Everything
We've collected the most frequently asked questions about ordering, delivery, returns and product care here. If you can't find what you're looking for, you can write to us through our communication channels.
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Order & Delivery
Orders placed until 13:00 are delivered to cargo on the same day. Orders placed on the weekend are shipped on Monday.
Shipping to all Turkey is free of charge. No limits or conditions apply.
We send your tracking number by e-mail and SMS when it is delivered to the cargo company. You can also follow the My Account > My Orders page.
You can cancel before it is shipped. Once shipped, you need to start the return process.
Return & Exchange
You can request a refund within 14 days from the date of delivery for unused products.
To exchange for a different color or model, simply contact customer service.
If the product is defective, the shipping fee belongs to us. For returns caused by the customer, the shipping fee belongs to the customer.
Product & Quality
With proper care, we offer 10+ years of trouble-free use. 100% genuine calfskin leather and stainless steel rivets.
Protect from excessive mud and water. Periodically wipe with natural leather care oil. Do not machine wash.
All our products are 100% domestic production and are prepared with master craftsmanship in our Bolu workshop.
Manufacturing defects are covered by a 2-year warranty. In addition, with a lifetime warranty mentality, we are always at your side under reasonable conditions of use.
Payment & Security
You can pay by credit card and debit card. Installments are available with all bank cards.
All payments are protected by 256-Bit SSL and 3D Secure infrastructure. We do not store your card details.
Yes. Individual and corporate invoice options are available. The invoice will be sent to your e-mail address with your order.
